1. Introduction and Scope

We888 ("We", "Platform", or "Company") is committed to protecting the privacy and security of the personal data of every individual who uses our services. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

This policy applies to all personal information we collect through the we888 website, mobile app, customer support services, and other communication channels associated with our platform. It covers all registered users, website visitors, and any party that interacts with we888 in any capacity.

We believe transparency is the foundation of trust. That is why we strive to explain clearly and plainly how your data is managed — not merely to fulfil legal requirements, but because we genuinely value the trust you place in us.

2. Information We Collect

We888 collects several categories of information depending on how you interact with our platform. This information is divided into three main sources:

Information you provide directly:

  • Full name, date of birth, and gender
  • Email address and phone number
  • Residential or correspondence address
  • Identity documents (MyKad, passport) for the KYC process
  • Bank account or e-wallet details for financial transactions
  • Account username and password

Automatically collected information:

  • IP address and geolocation data
  • Device type, operating system, and browser version
  • Game activity logs and transaction history
  • Session data and platform usage duration
  • Cookie and related tracking technology information

Information from third parties:

  • Identity verification data from KYC service providers
  • Risk assessment data from fraud prevention service providers
  • Technical data from approved payment service providers
Data Category Example Primary Purpose
Identity Full name, MyKad number, date of birth Account verification & KYC
Contact Email, phone, address Communication & support
Finance Bank account details, transaction history Payment processing
Technical IP, device, activity logs Security & improvement

3. How We Use Your Information

Every piece of information we collect is used for specific, legitimate purposes. we888 does not use your data for any purpose beyond what is stated in this Privacy Policy without your prior consent.

  • Account management: Creating, verifying, and maintaining your account on the we888 platform.
  • Transaction processing: Managing deposits, withdrawals, and all financial activities within your account.
  • Legal compliance: Fulfilling KYC, AML (Anti-Money Laundering), and other regulatory compliance requirements.
  • Platform security: Detecting and preventing fraud, account abuse, and suspicious activity.
  • Service improvement: Analyzing usage patterns to improve platform performance and user experience.
  • Communication: Sending transaction notifications, important updates, and promotional information (with your consent).
  • Customer support: Handling your inquiries, complaints, and support requests more efficiently.
we888 will not sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. Your data is not our product.

4. Legal Basis for Data Processing

We process your personal information on valid legal grounds under Malaysia's Personal Data Protection Act 2010:

  • Consent: You have consented to data processing for specific purposes, such as receiving marketing communications.
  • Contract fulfillment: Processing is necessary to provide the services you have requested, including account and transaction management.
  • Legal obligation: We are legally obligated to process certain data, such as KYC requirements and financial reporting.
  • Legitimate interest: We process data for fraud detection and platform security enhancement based on our legitimate interests and those of other users.

5. Information Sharing and Disclosure

We888 may share your personal information with selected parties under certain circumstances only:

  • Service providers: Companies that help us operate the platform — such as payment service providers, KYC technology providers, and data hosting companies — are all bound by strict confidentiality agreements.
  • Regulatory authority: When required by law or a valid authority directive, we will disclose the necessary information.
  • Game providers: Limited information is shared with third-party game providers to enable you to play on their platforms via we888.
  • Law enforcement: In situations involving fraud, financial crime, or serious security threats, we will cooperate with the relevant authorities.
All third parties that receive your data from we888 are bound by strict data processing agreements. They are only permitted to use your data for agreed purposes and may not process it for their own interests.

6. Data Security

Protecting your personal data is our priority. we888 implements a comprehensive range of technical and organizational security measures to keep your information safe at all times:

  • 256-bit SSL data encryption for all data transfers between your browser and our servers.
  • Encryption of sensitive data stored in our databases using the latest industry standards.
  • Strict access controls — only authorized personnel are permitted to access users' personal data.
  • Round-the-clock 24/7 security monitoring using advanced intrusion detection systems.
  • Regular security audits conducted by independent third parties.
  • Two-factor authentication (2FA) is available for all user accounts.
  • Established incident response procedures are in place to address any data security breaches swiftly.

While we take all reasonable precautions, no system can guarantee 100% security. You also play an important role in protecting your account — keep your password confidential and notify us immediately if you suspect any unauthorised access.

7. Data Retention Period

We888 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

  • Active account data: Retained for the duration your account is active and for 5 years following account closure, to meet AML and tax regulatory requirements.
  • Transaction records: Retained for a minimum of 6 years in accordance with financial regulatory requirements.
  • KYC Data: Retained for 5 years after the business relationship ends, in compliance with anti-money laundering laws.
  • Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
  • Cookie data: Varies by cookie type — please refer to the Cookies section below for more details.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

8. Your Rights as a User

Under the Personal Data Protection Act 2010, you have certain rights regarding your personal information that we hold. we888 respects and supports the exercise of these rights:

Right of Access

Request a copy of all personal data we hold about you at any time.

Right to Rectification

Request that we correct any inaccurate or incomplete data in our records.

Right to Erasure

Request deletion of your data under certain conditions, subject to our legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a structured, machine-readable format for portability.

Right to Restrict Processing

Request that we restrict the processing of your data in certain permitted circumstances.

To submit any request relating to the rights above, please contact our Data Protection team via email at [email protected]. We will process your request within 30 days of receipt.

9. Cookies and Tracking Technologies

We888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
  • Performance Cookies: Gathering information on how users interact with our website to help us improve its features and content.
  • Functional Cookies: Saving your preferences such as language, region, and display settings to deliver a more personalized experience.
  • Analytics Cookies: Used to understand traffic patterns and user behaviour in aggregate, anonymised form.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the we888 platform. For the best experience, we recommend allowing essential cookies at a minimum.

10. Changes to the Privacy Policy

We888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to you via in-platform notifications or email at least 14 days before the changes take effect.

The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. We encourage you to review this page periodically. Continued use of the we888 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to submit a complaint regarding the Privacy Policy or the handling of your personal data by we888, please contact us via email at [email protected] or via live chat available 24/7 within our platform. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.